Brain (LLM / Reasoning Engine):The brain is powered by LLMs (Large Language Models) like GPT. It can understand language, analyze information, and reason about what to do next, instead of just following strict rules, it can adapt and handle messy, real-world data (emails, chat messages, documents, etc.). This is what allows the agent to “think” instead of just “react.”
Body (Integrations / Action Layer): The body connects the agent to the outside world like apps, tools, APIs, and data sources. It’s like the hands and feet of the agent, allowing it to, Send an email, update a spreadsheet, schedule a meeting and Pull data from a CRM, Without the body, the brain just “knows” things but can’t do anything. This is what allows the agent to actually take action.
Memory (The Agent’s Experience): Agents don’t just act once, they can remember past interactions. Memory lets the agent learn over time by reviewing what worked best in handling a customer, How you prefer reports delivered, Patterns in your sales or workflow. This makes the agent smarter the longer it runs. Think of memory as the agent’s notebook.
Goals & Rules (The Agent’s Job Description): You set objectives: e.g., “Reply to customer emails within 1 hour” or “Schedule social posts daily.” These are like the agent’s job description — guiding what it should prioritize. This keeps the agent focused on business value, not random actions.
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