What It Does:
- Responds to FAQs instantly via chat, email, or helpdesk.
- Escalates complex cases to human agents with context.
- Learns from every interaction to improve over time.
How It Works:
Think of it as an AI-powered helpdesk rep. It doesn’t just give canned responses like a chatbot — it analyzes sentiment, adjusts tone, and can resolve multi-step issues (like resetting an account, updating a subscription, or issuing refunds).
Why You Need It:
-24/7 support without hiring round-the-clock staff.
-Faster resolution times = happier customers.
-Frees your human team to focus on complex issues.
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